Terms & Conditions
Service Terms & Conditions
By scheduling or accepting our services, you agree to the following terms. We recommend reviewing them before your appointment.
Estimates
- All estimates are based on the information provided at the time of booking.
- Prices may change if the property's condition differs from what was described.
Initial Cleaning
- The first cleaning may require additional time and cost compared to recurring services.
- This ensures we bring your home to our standard of cleanliness.
Payments
- Payment is due upon completion of the service unless otherwise agreed in advance.
Deposits
- A deposit may be required to secure your appointment. This will be communicated at the time of booking.
Cancellations
- Appointments canceled with less than 24 hours' notice may incur a $50 cancellation fee.
Access
- The client must provide safe and timely access to the property.
- If our team cannot access the home, service may be rescheduled or canceled.
Heavy Furniture
- For the safety of our team, we do not move heavy furniture or appliances.
- We only move light furniture that can be safely handled by one person.
- Areas blocked by heavy furniture will not be cleaned.
Pet Hair & Excessive Dirt
- Homes with excessive pet hair, heavy buildup, or conditions not disclosed before the appointment may be subject to additional charges.
Valuable & Fragile Items
- Please secure cash, jewelry, collectibles, and fragile items before the cleaning.
- We are not responsible for pre-existing damage or improperly secured valuables.
Damage Claims
- Any concerns or damage claims must be reported within 24 hours after the service.
Satisfaction Guarantee
- If you are not satisfied with an area we cleaned, notify us within 24 hours and we will return to address it at no additional cost.
Safety
- We reserve the right to refuse service or stop work if the environment poses a safety risk to our team.
Last updated: 8/5/2026
By scheduling or accepting our services, you agree to these Terms & Conditions.